Effective date: 2023-05-09
Updated on: 2024-10-03
This Privacy Policy explains the policies of iLending on the collection and use of the information we collect when you access https://ilendingcarloanrefinancing.com/ (the “Service”). This Privacy Policy describes your privacy rights and how you are protected under privacy laws.
By using our Service, you are consenting to the collection and use of your information in accordance with this Privacy Policy. Please do not access or use our Service if you do not consent to the collection and use of your information as outlined in this Privacy Policy.
iLending is authorized to modify this Privacy Policy at any time. This may occur without prior notice.
iLending will post the revised Privacy Policy on the https://ilendingcarloanrefinancing.com/ website
When using our Service, you will be prompted to provide us with personal information used to contact or identify you. https://ilendingcarloanrefinancing.com/ collects the following information:
Usage Data includes the following:
https://ilendingcarloanrefinancing.com/ collects and receives information from you in the following manner:
Your information will be retained as long as necessary for reporting and/or recordkeeping in accordance with applicable laws. Information which does not identify you personally may be stored indefinitely.
https://ilendingcarloanrefinancing.com/ may use your information for the following purposes:
iLending will share your information, when applicable, in the following situations:
Any third-party we share your information with must disclose the purpose for which they intend to use your information. They must retain your information only for the duration disclosed when requesting or receiving said information. The third-party service provider must not further collect, sell, or use your personal information except as necessary to perform the specified purpose.
Your information may be shared with a third party for reasons including:
If you choose to provide such information during registration or otherwise, you are giving iLending permission to use, share, and store that information in a manner consistent with this Privacy Policy.
Your information may be disclosed for additional reasons, including:
Your State may have additional rights and regulations surrounding Privacy. For more information, please click here for State Privacy Regulations and choose the appropriate state.
Our services may include interactions with AI-powered Voice Agents and AI SMS Agents (“AI Agents”). These AI Agents are designed to assist with various tasks, including but not limited to inquiring about auto refinance options and solutions, submitting information to start or complete an application and educational content.
Nature of AI Interactions
By engaging with our AI Agents, you acknowledge that the responses provided by these agents are generated using artificial intelligence technology. While we strive to ensure that the information and assistance provided by our AI Agents are accurate and helpful, please note that artificial intelligence technology may not be free of errors.
Limitations of AI Agents
AI Agents are tools intended to supplement human support and should not be relied upon for critical or legally binding decisions. AI Agents may not fully understand or respond appropriately to all inquiries. For complex issues or sensitive matters, we recommend reaching out directly to a human representative.
User Responsibility
You are responsible for providing accurate and complete information when interacting with AI Agents. Misuse of AI Agents, such as providing false information or attempting to exploit system limitations, may result in both inaccurate auto refinance offers and information. Additionally, misuse of AI Agents may restrict or cease your access to them.
Data Usage and Privacy
Any information you provide during interactions with AI Agents is processed in accordance with the iLending Privacy Policy. This includes the collection, storage, and analysis of data to improve our AI technologies and provide better service. We take your privacy seriously and employ measures to protect your data. However, please be mindful that interactions with AI Agents may be recorded or logged for quality assurance and training purposes. Certain states have granted the ability to opt out of having your data collected. Please review the Privacy Policy page for a list of states that enacted data privacy laws.
Modifications and Updates
We may update or modify the functionality of our AI Agents over time. These changes may affect the way you interact with the AI Agents or the types of services they can provide. The AI Agents’ programming and scripting will be reviewed annually to ensure no algorithmic discrimination has taken place. Significant changes to our AI technologies can be found through updates in the iLending Terms of Use Policy.
Feedback and Corrections:
iLending welcomes user feedback to improve the accuracy and quality of AI-generated content. You can report errors, provide suggestions, or request clarifications through our email: marketing@ilendingdirect.com.
We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
Cookies are small text files that are placed on your computer by websites that you visit. Websites use cookies to help users navigate efficiently and perform certain functions. Cookies that are required for the website to operate properly are allowed to be set without your permission. All other cookies need to be approved before they can be set in the browser.
Your information’s security is important to us. https://ilendingcarloanrefinancing.com/ utilizes a range of security measures to prevent the misuse, loss, or alteration of the information you have given us. However, because we cannot guarantee the security of the information you provide us, you must access our service at your own risk.
iLending is not responsible for the performance of websites operated by third parties or your interactions with them. When you leave this website, we recommend you review the privacy practices of other websites you interact with and determine the adequacy of those practices.
For any questions, please contact us through the following methods:
Name: iLending
Address: 7257 S Tucson Way, Englewood, CO 80112
Email: customerservice@ilendingdirect.com
Website: https://ilendingcarloanrefinancing.com/
Phone: (866) 683-5505