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Frequently Asked Questions

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How do I provide the documents you need from me?

We send you a link to a easy-to-use and secure document portal. This allows you to simply snap a picture of any documentation you need from your mobile device and upload.  Super easy and secure.


I was approved. What do I need to do now?

CONGRATULATONS! Your Loan Consultant will let you know if we need any additional items as well as set up time to review the loan documents. The entire document process can take as little as 5 minutes! 


Do you confirm my employment and verify my income?

We will discuss your income sources. Since every situation is different, the verifications and paperwork needed can vary as well. Your Loan Consultant will give you all the details that you will need to provide. 


What information do you need to get from me?

The first and most important piece of information we get from you comes in the form of a question: “What are your goals for refinancing?”.  It’s important to iLending to understand your goals so we can work to find a unique solution to your unique goals and situation.

Once we know your goals, during our initial discussion, we will then quickly collect details on your vehicle (VIN, mileage, trim), your employment and income information as well as verifying some personal details about you and your situation.  


Do you need my social security number?

We don’t need your social security number in order to discuss your situation and come up with a few ideas. In order to submit a formal application, your SSN does need to be provided in order to obtain your credit history. 

Rest assured, we take numerous precautions to ensure your information is secure and safe.


Does it cost anything to apply?

NEVER! iLending will never charge you an upfront fee in order to apply for a car refinance loan. 


Is the information that I provide secure and safe?

Absolutely! Our systems are all up to date and compliant in order to protect and guard your information. 


Will applying for a car loan refinance affect my credit score?

During the initial application, your credit score will never be impacted. Should you choose to move forward with the loan process, the lender will complete a formal credit inquiry that will show on your credit history. 


How long does it take to apply?

Applying is easy. Simply input your information online and one of our highly trained Loan Consultants will reach out to you to complete the necessary information. The entire application process can be completed in just a few minutes. 


What is a GAP Waiver?

A GAP Waiver protects the customer in the event of a total loss. If the customer experiences a total loss on their vehicle (act of nature, theft, car accident) then the GAP Waiver will pay the difference between the net amount the customer owes on the loan and what the insurance company is willing to pay.  Learn more by talking to your Loan Consultant.

iLending does not offer gap in New York state.


What will I need to sign? Can I do it electronically?

Most of the loan documents will be signed electronically. This includes a security agreement, credit application, odometer statement, authorization for payoff, and an insurance coverage acknowledgement.  All title documents will need to be signed with blue or black ink.


Do I need to go to the DMV?

A large majority of the time you do not need to go to the DMV.  Only if you are adding or removing a borrower to your loan in the following states: Alabama, Louisiana, or Mississippi, would you be required to do so.

We work hard at iLending to make this easy for you!


How long will it take for me to gather all of the documents needed?

This will only take a few minutes!

GeneralCar Refinancing

What is a VIN and where can I find it?

Every vehicle on the road has a VIN (Vehicle Identification Number). Depending on your vehicle’s make and model, the VIN is commonly displayed on the driver’s side dashboard (viewable through the windshield) or on the driver’s side door jamb (looks like a sticker).  You may also find the VIN on your insurance card or registration and title records.

Car Refinancing

Does iLending have low interest rates? How do you get them?

We partner with banks and credit unions all over the country to make sure we have multiple options to help you save money on your auto loan. Our financial institution partners work with us to find the very best rates available. We are constantly searching for new banks and credit unions to continue to give you a wide variety of financing options.

Refinance 101

Do I need good credit in order to refinance?

Many of our customers have credit scores they feel could be much higher. Part of the reason we work with so many banks and credit unions is to do our homework and find a financial partner to get you qualified for a refinance. If you can’t get qualified, iLending will work with you to help you get qualified. There are many ways we can teach you to begin to improve your credit immediately.

Refinance 101

Why should I refinance my car loan? What’s in it for me?

  • To lower your monthly payment
  • To lower your interest rate
  • To lower the overall cost of your car
  • To remove someone from the loan
  • To skip a payment

Refinance 101

What is Car Loan Refinancing?

Car Refinancing is the process of lowering your interest rate to save you money on your car loan. A car refinance loan is a secured loan used to pay the existing balance on a current car loan. The car is used as collateral for the new refinanced loan. The refinanced car loan has a fixed interest rate and fixed monthly payments for a set period of time.


I have a friend who is interested, do you have a referral program?

Yes, if you have recently refinanced with iLending, we have a Referral Program that could earn both you and your friend a Gift Card.


Can I refinance a motorcycle, RV or even a boat?

Yes! Anything you drive or ride that you have a loan on can be refinanced:

  • Car
  • Truck
  • SUV
  • Van
  • RV
  • ATV
  • Motorcycle
  • Boat


I received a piece of direct mail with an offer on it, what do I do?

Excellent.  Because you received a direct mail offer, you have been pre-qualified!.    You now have two easy options to begin your refinance:

#1 – Call the number on the direct mail and provide your unique PIN to a Loan Consultant.

#2 – Simply go to and click on “Received a Mailer?”.  This will direct you to an area you can input your unique PIN and begin the refinance process easily and quickly.


Why should I choose iLending over other options to refinance?

What makes iLending different is our dedication to building a personal relationship with our clients and the expert, in-depth training our Loan Consultants receive. When you work with iLending, you will have a personal Loan Consultant who cares about you and the right loan for you.

Our Loan Consultants go through an extensive 6-week training program to learn the best ways to assist our customers.

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